How do I place an order?
You can order online through the website or contact Pearls Of Joy directly on WhatsApp for personal assistance.
Can I personalise my gift?
Yes. Many gifts can be adapted to suit the recipient, occasion, colour theme, budget and available product options.
How does the Pearl Scoop work?
Pearls are scooped at random, and each pearl corresponds to a special gift or keepsake, making the reveal part of the experience.
Can I choose what I receive in my Pearl Scoop?
The fun of a Pearl Scoop is in the surprise, so individual products can't be selected. You can, however, choose from the available scoop options and let us know of any important preferences or items to avoid.
Will my gift look exactly like the photo?
Our images are for inspiration. Each gift is individually curated, so contents may vary according to availability, budget, colour preference and theme.
How much notice do you need for an order?
We recommend ordering at least 7–10 working days in advance for larger orders.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. As many of our gifts are individually curated and personalised, changes or cancellations may not be possible once we have started preparing your order.
Can I return or exchange my order?
As many of our gifts are individually curated or personalised, we are unable to accept returns or exchanges for a change of mind. However, if there is a problem with your order, please contact us and we'll be happy to assist.
What if my order arrives damaged?
We take great care when packing every order. If your parcel arrives damaged, please contact us within 48 hours of delivery and send us photos of the packaging and damaged item(s), so we can assist you.
Can I collect my order?
Yes. Pretoria collection can be arranged after order confirmation.
Can I add a gift message?
Yes. A personalised message field will be included during ordering.
What if an item is out of stock?
As our gifts are individually curated, product availability may vary. If an item is unavailable, we'll replace it with a suitable alternative of similar value that complements the theme and feel of your gift.
How do I contact you?
Use the WhatsApp button, email us, or send a message through the Contact page.